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  • Image not saved

    Hi

    I have an Image (database) field on a form. I have set the image width and height to 400px.
    When I load an image less then 400x400 the image is displayed and stored in the database (MySQL Longblob).
    But when I load an image much larger then 400x400 the image is displayed (as an image of 400x400) but NOT stored in the database.
    If load an image of 372x493 it is displayed and stored.

    I think it has something to with the maximul file size of the image. The one it did not except was 1.15MB.
    But I do not get any message and the image is displayed. So the user thinks the image is stored.

    Please advice.
    Andre

  • #2
    Hello Andre,

    As you said, probably the image was larger than your DB field supported.

    Please contact our support regarding this issue. Our chat is active on workdays from 8:00am to 6:00pm (GMT -3), and our ticket system is always available.

    regards,
    Bernhard Bernsmann

    Comment


    • #3
      Hi Bernhard,
      Should SC not inform the user that the image was not saved. Now it looks like it was saved.

      Sending to support makes no difference. Ik never had a satisfying anwser from support. Please check my last ticket and see the 'stupid' response and the response time.
      You have a great product, with a few minor bugs which easily can be fixed. But sales and support is the one you should work on. If you get your support in order you definitly can sell much more licenses then you do now.

      Brdgs
      Andre

      Comment


      • #4
        Hello Andre,

        Please send me the ticket ID via pm so I can pass your constructive criticism to our support team, and I will also ask for a review on that ticket.

        regards,
        Bernhard Bernsmann

        Comment


        • #5
          Hi Bernhard,

          Sorry for my late response. I was on holiday.

          Ticket with 'stupid' response is 30203-4027030536

          The master/detail issue is a real pain in the a...
          Before we can continue with SC this must be solved properly.


          Brdgs
          Andre

          Comment


          • #6
            Hello Andre,

            Thanks for your feedback. I will make sure your ticket gets reviewed by our support team.

            regards,
            Bernhard Bernsmann

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