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They are 4 month that I've rised this problem to SC support. On server export PDF and XLS have big problems.
PDF do not works at all and XLS needs on the other hand php ZIP extension installed. As explained more times ZIP extension is not supported on standard hosting server.
If you want it you have to buy a more expensive service and I think that's not worth for only an exporting XLS files.
Please hurry up becouse the problem is very annoying.