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  • Problem with PDF in production environment

    I have a grid (see image) and want to be able to export the grid in a variety of formats including PDF. All work fine except PDF.

    This works fine when deployed locally but when deployed to prod server it seems that the PDF is missing fonts. Incidentally, I haven't used any unusual fonts.

    validation-screenshot.jpg

    Please see attached PDF to see the error: validation.pdf

    Any suggestion? Have I missed something when deploying?

    Thanks - Kevin
    Best regards,
    Kevin

    Kevin Barham
    Promofinity.com

  • #2
    I have same problem.

    Comment


    • #3
      Originally posted by alvagar View Post
      I have same problem.
      Well it is either a problem or we have both missed a step!

      Fingers-crossed somone will know of a solution
      Best regards,
      Kevin

      Kevin Barham
      Promofinity.com

      Comment


      • #4
        Hello guys,

        Have you tried to deploy the application locally? That is, publish the project under your development server?

        regards,
        Bernhard Bernsmann

        Comment


        • #5
          Hi Bernhard

          Yes I have...

          Originally posted by Promofinity View Post
          This works fine when deployed locally but when deployed to prod server it seems that the PDF is missing fonts. Incidentally, I haven't used any unusual fonts.
          Best regards,
          Kevin

          Kevin Barham
          Promofinity.com

          Comment


          • #6
            Hello,

            I would start by comparing diagnosis from your dev and production environment.

            regards,
            Bernhard Bernsmann

            Comment


            • #7
              Originally posted by bartho View Post
              Hello,

              I would start by comparing diagnosis from your dev and production environment.

              regards,
              Bernhard Bernsmann
              Thanks for your response Bernhard

              Please excuse my ignorance but I am still new to ScriptCase - Are you able to point me in the right direction to do this? Are there diagnosis files that I can compare?

              Thanks You
              Kevin
              Best regards,
              Kevin

              Kevin Barham
              Promofinity.com

              Comment


              • #8
                Hello,

                No problem Kevin, I can point you in the right direction.

                Here is how you can get your development environmnet diagnosis: http://suporte.scriptcase.com.br/ind...ough-diagnosis

                Prod environment: ../_lib/diagnosis.php

                regards,
                Bernhard Bernsmann

                Comment


                • #9
                  Originally posted by bartho View Post
                  Hello,

                  No problem Kevin, I can point you in the right direction.

                  Here is how you can get your development environmnet diagnosis: http://suporte.scriptcase.com.br/ind...ough-diagnosis

                  Prod environment: ../_lib/diagnosis.php

                  regards,
                  Bernhard Bernsmann
                  That's great Thank you Bernhard

                  I have compared the two and in Environment 2 on the prod server I see a red cross against: 'ZendId execute Permissio'n - All other options have a green check mark.

                  Could that be the cause or should I open a support ticket?

                  Thanks again
                  Kevin
                  Best regards,
                  Kevin

                  Kevin Barham
                  Promofinity.com

                  Comment


                  • #10
                    Hello Kevin,

                    Nope. I don't think that is causing the issue (95% sure). Please open a ticket with our support team.

                    regards,
                    Bernhard Bernsmann

                    Comment

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