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Problem while exporting report in pdf or excel format on IIS hosted server

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  • #16
    I set to 777 and now it taken the folder rights.
    The problem is SC create several file into the folder when you run the export and visualize but the only one that has the .pdf suffix is missing.
    The web page error is becouse it do not find the file
    See image
    Attached Files

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    • #17
      The directorys below ../_lib/prod/third/wkhtmltopdf ... what rights have these?
      Best regards: - Reinhard -

      I use ScriptCase 8 Enterprise Edition, Version 8.(latest)

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      • #18
        It was 755 . I set it now to 777 and also all subdirectories.
        I did the export again but problem is still the same

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        • #19
          755 is ok. The files have this permissions too?
          Best regards: - Reinhard -

          I use ScriptCase 8 Enterprise Edition, Version 8.(latest)

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          • #20
            Yes , all files are set to 777

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            • #21
              755 might not be suffficient, but if 777 doesn't do the job then I wonder. Can you check who's the owner of the directories? Is that you as a user or does it say 'apache'?
              Albert Drent
              aducom software netherlands
              scriptcase partner, reseller, support and (turn-key) development
              www.scriptcase.eu / www.scriptcase.nl

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              • #22
                There are numbers I can't understand
                Attached Files

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                • #23
                  And a lot of Italian, I can't read ;-) Could you ask your provider? Still hoping that they can provide logs.
                  Albert Drent
                  aducom software netherlands
                  scriptcase partner, reseller, support and (turn-key) development
                  www.scriptcase.eu / www.scriptcase.nl

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                  • #24
                    Sorry , last column botton right "Proprietario/gruppo" ;-) 188634......
                    Yes , I hope on next monday (support time are not ... astonishing !!)

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                    • #25
                      This is the log of error I got.

                      [Wed Nov 06 11:38:15 2013] [error] [client 151.51.221.252] File does not exist: /web/htdocs/www.kfive.it/home/c4tm/_lib/tmp/sc_pdf_20131106113805_22_grid_garlot_search.pdf, referer: http://lnx.kfive.it/c4tm/grid_garlot...&sc_graf_pdf=S


                      and attached the info about server
                      Attached Files

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                      • #26
                        mmm, I was hoping to get an apache and/or php error log. It tells you if and what has happened. The systeminfo is more-or-less a phpinfo report. If you set all your debug options on does it give you more info or do you have all the debugoptions enabled?
                        Last edited by aducom; 11-06-2013, 08:13 AM.
                        Albert Drent
                        aducom software netherlands
                        scriptcase partner, reseller, support and (turn-key) development
                        www.scriptcase.eu / www.scriptcase.nl

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                        • #27
                          This is what hosting service support is giving me . Unfortunately nothing more .
                          I've got any possibility to set parameters as you requested.

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                          • #28
                            What I mean is that the application which you have made to create the pdf, you regenerate with debug on: you go to application -> settings and set all debugging to on. Then generate and upload this to your server. Then try again. If there's a problem in php it will report (i hope ).
                            Albert Drent
                            aducom software netherlands
                            scriptcase partner, reseller, support and (turn-key) development
                            www.scriptcase.eu / www.scriptcase.nl

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