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PDF on Production Server doesn't work

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  • PDF on Production Server doesn't work

    The PDF-Creation on our Live-Server doesn't work.

    1. The PDF-Creation on our local development environment (Windows 7) works fine

    2. After deployment on production environment the PDF-button returns the following error "The JRE was not found on the server. Please contact the tecnical support."


    There were others who have posted about the same error on this forum.

    We have tried everything recommended so far, also escalated this to support who referred us back to this forum.

    Our production environment is located on a dedicated Linux server, distribution OpenSuse 11, with Plesk Admin Panel 9.2.

    The server is one of many we have and is hosted and pre-installed by Europe's second largest data center with 35.000 servers hosted.

    Needless to say, everyone involved in this project is a pro, and we still cannot find a solution to get PDF running under ScriptCase.

    And YES, of course is Java/JRE installed on the machine and working (for example several Joomla sites hosted on the same server DO create PDF-files without any problems!!).


    The absolute path is:
    /usr/lib64/jvm/jre-1.6.0-sun/bin

    When I use the file-command, I get the following info:
    /usr/lib64/jvm/jre-1.6.0-sun/bin # file java
    ==> returns:
    java: ELF 64-bit LSB executable, x86-64, version 1 (SYSV), for GNU/Linux 2.4.0, dynamically linked (uses shared libs), not stripped

    In the ScriptCase Production environment (Path for Java Binary) we have tried:
    /usr/lib64/jvm/jre-1.6.0-sun/bin
    and alternatively:
    /usr/lib64/jvm/jre-1.6.0-sun/bin/

    In the field Java Binary we have entered:
    java

    To no avail, it just doesn't work.

    Question:
    Has anyone actually a production server under linux running with PDF?
    If so, what exactly have you entered under "Path for Java Binary" in the production environment?
    Is there anything we can do, to figure out what the problem is (e.g. is there a diagnosis/log-files)?

    Any help is greatly appreciated!

  • #2
    Re: PDF on Production Server doesn't work

    Can you zip your application(only one grid) so i can put a few debugs?

    Comment


    • #3
      Re: PDF on Production Server doesn't work

      I sent you a private message with a link to one of our grid applications.

      Comment


      • #4
        Re: PDF on Production Server doesn't work

        I send Charismator a PM so far This problem is NOT solved.

        Java works on my Linux Server, but schriptcase does not seem to find it,
        even different combinations of the path or softliks could not solve the problem.

        I chated , I send PM, I e-mail from the point on that Scripcase Support shuld deliver an answer-

        Nothing happens

        SHAME ON YOU

        once again the mainquestion:

        Has anyone actually a production server under linux running with PDF?

        Comment


        • #5
          Re: PDF on Production Server doesn't work

          How did you guys deploy the application? typical or advanced?
          Best regards,
          Carlos Lacerda.
          ScriptCase Commercial Manager.

          Skype: carlos.lacerda82
          Email: carlos@scriptcase.net
          Visit our Blog: http://www.scriptcase.net/blog/
          Visit out fan page: http://www.facebook.com/Scriptcase

          Comment


          • #6
            Re: PDF on Production Server doesn't work

            [quote author=fxiol4 link=topic=2040.msg8659#msg8659 date=1294662147]
            I send Charismator a PM so far This problem is NOT solved.

            Java works on my Linux Server, but schriptcase does not seem to find it,
            even different combinations of the path or softliks could not solve the problem.

            I chated , I send PM, I e-mail from the point on that Scripcase Support shuld deliver an answer-

            Nothing happens

            SHAME ON YOU

            once again the mainquestion:

            Has anyone actually a production server under linux running with PDF?
            [/quote]

            We have a lot of.
            For example ... this host server www.taghost.com.br

            Comment


            • #7
              Re: PDF on Production Server doesn't work

              Has anyone actually a production server under linux running with PDF?
              Yes, no Problem with PDF output.


              Best regards: - Reinhard -

              I use ScriptCase 8 Enterprise Edition, Version 8.(latest)

              Comment

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