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  • #16
    Albert:

    I appreciate your efforts, please keep on it.. something tells me you are one of the main reasons NM is improving... I'm trying to participate in this forums to enrich not only myself but community members as well, so I take your input with high regard.

    Truth is that if we posts comments like this in the forums is because we as users of SC want SC itself to be better.

    Regards

    Comment


    • #17
      Originally posted by aducom View Post
      consistent ...
      Consistency. Good point.

      In the future:

      - A must: Mobile \ Responsive forms

      - Nice to have: Grid with fixed headers and scroll bar
      freeze-gridview.png

      Comment


      • #18
        here is another fragment 50% non-English , that just popped out on my screen a minute ago:

        HTML Code:
        Id do menu nao encontrado.
        class:
        file: C:\Program Files\NetMake\v8\wwwroot\scriptcase\devel\lib\php\functions.inc.php
        function: StartIncItensCoolJsMenu
        line: 2670
        topico -> [fields_tit]	Id do menu nao encontrado.
        class:
        file: C:\Program Files\NetMake\v8\wwwroot\scriptcase\devel\lib\php\functions.inc.php
        function: StartIncItensCoolJsMenu
        line: 2670
        topico -> [events_tit_ajax]	Id do menu nao encontrado.
        class:
        file: C:\Program Files\NetMake\v8\wwwroot\scriptcase\devel\lib\php\functions.inc.php
        function: StartIncItensCoolJsMenu
        line: 2670
        topico -> [fields_app_tit]	Id do menu nao encontrado.
        class:
        file: C:\Program Files\NetMake\v8\wwwroot\scriptcase\devel\lib\php\functions.inc.php
        function: StartIncItensCoolJsMenu
        line: 2670
        topico -> [link_tit]
        -----------------------------------------
        Arthur Klisiewicz
        dATA POINT SOFTWARE
        www.datapointsoftware.com

        Comment


        • #19
          Arthur, you know if you dive into the code you will find tons of samples. You made your point already, so what are you trying to prove?
          Albert Drent
          aducom software netherlands
          scriptcase partner, reseller, support and (turn-key) development
          www.scriptcase.eu / www.scriptcase.nl

          Comment


          • #20
            Originally posted by aducom
            I'm not the type of man to repeat the issues over and over again because that simply won't work and there's nothing to win doing that.
            Albert,

            I think that the main reason that some of us tend to repeat the same complaints over and over is because it seems like they are either:

            1. Not heard by NetMake.

            or

            2. Heard but ignored.

            As a parent, I learned that many times I have to tell my children the same thing repeatedly, sometimes in different words, before they think about what I am saying and act upon it.

            I am sorry if I seem like I am repeating myself, or "beating the complaint drum", but tell me - What other option is there for us paying customers to get NetMake to listen to us? Or to acknowledge the fact that they have many, many dissatisfied and/or unhappy customers?

            In addition, I feel a moral obligation to those people who are evaluating ScriptCase. If I knew a year ago what I know now about NetMake, would not have bought ScriptCase. Unfortunately, I too have far too much time and effort invested in customer projects to simply drop everything and change now.

            Again, Albert, I am sorry if my posting of my opinion upsets you, or if you are dissatisfied with the "type of man" that I am.


            Dave
            Last edited by daveprue; 03-07-2015, 01:45 AM.
            Dave Prue
            Code Whisperer
            Lahar International Corp
            www.lahar.net

            Comment


            • #21
              Dave I'm not upset fast. I'll drink a beer with you and Arthur if we would ever meet, in fact I'll buy you one. Realy no bad feelings. I can even understand the frustration as we have them too from time to time. We had to wait for numerous new versions before we could move on with new updates because of a showstopper finally fixed, and if you have been reading my postst you would know that I have put a lot of critisism here.

              The main difference is that I always believe in 'thinking in solutions', not in problems. There is a choice: nag the whole time, add of topic issues like 'this is bad, and that should change'. Doesn't help, but perhaps it brings you relief. It will drive you away from Scriptcase and perhaps that's the best solution for you. For me I want to stay with the product because it still is a great product and believe me, I've experienced my worse nightmare with a few competitors before I started with Scriptcase. But of course that has troubled my mind a bit. We realy have no argue about the fact that QC needs to improve including beta testing etc. But if these issues where to be solved Scriptcase would be a super product.

              Therefore I invite you to make a decision, let's unite with the power users in an attempt to work on improving the quality of SC support and all the other valid issues you have (realy I agree!). Bring up some positive idea's how to work on that. It will help you to protect your currrent investment, it will give you the opportunity to turn the steering wheel yourself, at least a bit.
              The other option is to start working with other tools for your other development and slowly move away. That's another 'solution based' thinking.

              Of course you can also stay in your boat and let the sea decide where it will bring you. You can keep on complaining about almost everything, but you still have to wait and see. Businesswise, that's deadly.

              Hope I didn't offended you, because that was not my intention.
              Last edited by aducom; 03-07-2015, 06:42 AM.
              Albert Drent
              aducom software netherlands
              scriptcase partner, reseller, support and (turn-key) development
              www.scriptcase.eu / www.scriptcase.nl

              Comment


              • #22
                Originally posted by aducom View Post
                Therefore I invite you to make a decision, let's unite with the power users in an attempt to work on improving the quality of SC support and all the other valid issues you have (realy I agree!). Bring up some positive idea's how to work on that. It will help you to protect your currrent investment, it will give you the opportunity to turn the steering wheel yourself, at least a bit.
                The other option is to start working with other tools for your other development and slowly move away. That's another 'solution based' thinking.
                Albert,

                That is exactly what I thought I have been doing for the past year, uniting with all of the power users, providing bug reports, instructions to reproduce, hints to get around the bugs, etc. I have suggested numerous times that NetMake hire somebody who understands Software Development Lifecycle, Testing, and Customer Relations. I would even be very responsive to NetMake if they were to ask for suggestions or volunteer effort, but they do not. Our voices are not heard by NetMake. How can I change that? Tell me and I will do it!


                Dave
                Dave Prue
                Code Whisperer
                Lahar International Corp
                www.lahar.net

                Comment


                • #23
                  Thanks for this post Dave. Do you mind if I post you somewhere next week in private?
                  Albert Drent
                  aducom software netherlands
                  scriptcase partner, reseller, support and (turn-key) development
                  www.scriptcase.eu / www.scriptcase.nl

                  Comment


                  • #24
                    Albert,

                    That is perfectly fine. I will pm you my email.

                    Dave
                    Dave Prue
                    Code Whisperer
                    Lahar International Corp
                    www.lahar.net

                    Comment


                    • #25
                      I have it, I get your spam reports ;-)
                      Albert Drent
                      aducom software netherlands
                      scriptcase partner, reseller, support and (turn-key) development
                      www.scriptcase.eu / www.scriptcase.nl

                      Comment


                      • #26
                        Can I enter on this discussion? :P
                        /Giuseppe

                        Professional Scriptcase Services
                        Some Customers opinions

                        Comment


                        • #27
                          Originally posted by Giu View Post
                          Can I enter on this discussion? :P
                          Yes, of course. I have send you a PM
                          Last edited by aducom; 03-07-2015, 01:41 PM.
                          Albert Drent
                          aducom software netherlands
                          scriptcase partner, reseller, support and (turn-key) development
                          www.scriptcase.eu / www.scriptcase.nl

                          Comment


                          • #28
                            Oh...I mean about the thread..but its ok..I will take a look
                            /Giuseppe

                            Professional Scriptcase Services
                            Some Customers opinions

                            Comment


                            • #29
                              Well I thought this discussion is public, and we can brainstorm here what can we do to have NetMake do certain things. I guess the only way is to consolidate into one voice and keep posting, emailing, calling etc. I really do not have an intention to get new users away from the product or insult anybody. If we have different opinions - I do not mind. Albert is (I would say) with one foot on the other side as he is a SC reseller so I understand his view. No one here wants to attack Net Make or any employee. Many of users on this forum are very familiar though with SOFTWARE DEVELOPMENT CYCLE. We are all also developers so we get through the same process that NetMake does, therefore most of us know what is missing. The only one thing we do not know is how to make company interact with hundreds of people on this forum who perhaps have excellent solutions to the problems or at least some god advice. So far the only few responses on this whole forum from NetMake are from those (like Bartho etc.) who post automatic message ("I will report it to our bug team"). I would expect more interaction from the company !

                              Art

                              PS>
                              Albert - even if we disagree on minor issues I still buy you a beer or will be happy to share a glass of wine with you ;-)
                              That's if you ever decide to make a trip to US
                              -----------------------------------------
                              Arthur Klisiewicz
                              dATA POINT SOFTWARE
                              www.datapointsoftware.com

                              Comment


                              • #30
                                Thanks Art, I will even do that if we disagree on major things. I keep business and private absolutely separate! Anyway, I agree on your post. Being a reseller means that I have to deal with customers too and in that way I'm just the 'pianoplayer', and 'don't shoot the piano player'. But I work hard on improving exactly the issues you describe and currently SC is fixing bugs, after my last complaint we see new energy from the devs (until it dries out and I have to kick them again). Things are changing in the right direction, but man, do they have a lot to do.....
                                Albert Drent
                                aducom software netherlands
                                scriptcase partner, reseller, support and (turn-key) development
                                www.scriptcase.eu / www.scriptcase.nl

                                Comment

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