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  • Ticketed Support 2

    The ticketed support seems to leave a lot to be desired. I have three open tickets, between 2 and four days old. Not even the courtesy of an acknowledgement on any one of them.

    Thanks
    The GuiGuy
    ... from Down Under

  • #2
    Re: Ticketed Support 2

    I had/have the same problem. They handle tickets when they like to, perhaps when they are not chatting or developing. My experience is that it can take up to a month before getting a response. You should try the chat, works better.

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    • #3
      Re: Ticketed Support 2

      [quote author=Freezer link=topic=1420.msg4374#msg4374 date=1270037031]
      I had/have the same problem. They handle tickets when they like to, perhaps when they are not chatting or developing. My experience is that it can take up to a month before getting a response. You should try the chat, works better.
      [/quote]

      I also have the same experience with support - my tickets are not answered and I paid the Gold Option for 1 year of support - Without this forum - I say that there is lack of support ...

      Looking foward to better support - because as a developper - I need SUPPORT.
      Reginald Bailly

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      • #4
        Re: Ticketed Support 2

        Hello,

        Sorry for this, we are improving the support increasing our team to answer all tickets in an acceptable time.

        Best Regards,
        Vítor Jamil

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