Announcement

Collapse
No announcement yet.

support response / status codes

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • support response / status codes

    Hi,

    Does any one know what these status's mean? They are re-posted for the SC support tickets.
    I can only assume teh english version but want to know the actual status code.

    1) Lido
    2) Fechado (Finished?)
    3) Aguardando Resposta
    4) Não Lido
    5) Respondido

    netmake should setup the english version of these terms on the support ticket status.

    Thanks

    Anil
    ************************************************** ********
    We are Developing your Future Business Requirement right now with Scriptcase.
    www.sri.com.au & www.madikonda.com

  • #2
    Afaik a literal translation is

    Lido : (read)
    fechado (closed)
    aguardanto reposta: (wait for answer)
    nao lido: (don't read)
    respondio: (answered)

    I can guess which status is used for what, but 'nao lido' is not clear for me ;-)
    Albert Drent
    aducom software netherlands
    scriptcase partner, reseller, support and (turn-key) development
    www.scriptcase.eu / www.scriptcase.nl

    Comment


    • #3
      thanks for your reply.

      aguardanto reposta: (wait for answer) = does it mean Support are waiting for my answer or is it the from them to me?
      Last edited by madikonda; 02-11-2013, 08:07 AM.
      ************************************************** ********
      We are Developing your Future Business Requirement right now with Scriptcase.
      www.sri.com.au & www.madikonda.com

      Comment


      • #4
        I realy don't know. I'm not an employee of SC, just speak a bit portuguese...
        Albert Drent
        aducom software netherlands
        scriptcase partner, reseller, support and (turn-key) development
        www.scriptcase.eu / www.scriptcase.nl

        Comment


        • #5
          thanks for your assistance
          ************************************************** ********
          We are Developing your Future Business Requirement right now with Scriptcase.
          www.sri.com.au & www.madikonda.com

          Comment


          • #6
            Originally posted by madikonda View Post
            Hi,

            Does any one know what these status's mean? They are re-posted for the SC support tickets.
            I can only assume teh english version but want to know the actual status code.

            1) Lido
            2) Fechado (Closed, Finished)
            3) Aguardando Resposta (Our support is waiting for a reply from our Dev. or Bug team, to get back you).
            4) Não Lido (not read)
            5) Respondido (replied)

            netmake should setup the english version of these terms on the support ticket status.

            Thanks

            Anil
            The answer are above.

            I will pass your suggestion to our support team.

            edit: *to our support team

            regards,
            Bernhard Bernsmann

            Comment


            • #7
              Hello guys,

              Our support team implemented your suggestion.

              Thank you very much.

              regards,
              Bernhard Bernsmann

              Comment


              • #8
                thanks for the changes in the support system. I can now clearly understand the status codes.
                ************************************************** ********
                We are Developing your Future Business Requirement right now with Scriptcase.
                www.sri.com.au & www.madikonda.com

                Comment

                Working...
                X