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  • We are all getting lost in this

    IT IS REALLY NECESSARY TO START TRACKING BUGS, ISSUES AND REQUESTS. The channel log is not enough as it doesn't track the state and does not specify which bug exactly the message is referring.
    It will take about one day even with SC to create simple bug tracking App, if not there are plenty Apps available for free. I'm looking at all my posts screenshots etc and it is overwhelming. I see bugs from 2 years ago not fixed.
    Some of them are probably not fixed because they have been forgotten, and perhaps they are not so crucial, but very easy to fix. The bottom line is that we need bug trouble tickets so every developer can watch. This will also motivate NM to get things fixed, instead of being asked about fixes hundreds of times. If I would want to check all bugs I reported in just last year it would take me a day of work, although I see many of them are just ignored.


    Arthur
    -----------------------------------------
    Arthur Klisiewicz
    dATA POINT SOFTWARE
    www.datapointsoftware.com

  • #2
    Arthur, In FULL AGREEMENT!

    several emails and posting about this very issue! I am not an advanced programmer AND it would be really nice (I think most companies refer to this as customer service) if NetMaker AKA Scriptcase would be -at the very least, somewhat responsive to these repeated requests --especially when NM relys very heavy on US the end users to "find and report" the BUGS....

    I don't get it........
    I've already invested too much time and "money" to move to a more reliable development environment (BTW several out there).

    NetMaker management, "are you there"??? Can you hear us???

    Comment


    • #3
      Hello,

      We do have a bug tracker software and use it to catalog any bugs.

      The bugtracker isn't open to the community and he have been discussing possible ways to open our bugtracker to (all) you.

      regards,
      Bernhard Bernsmann

      Comment


      • #4
        It is only cataloged when the devs acknowledged that it's a bug. Why else can it be that some resellers where asked to repost issues and scan the forum? Why is it that some of these reports where actually signed as 'features'. I have a long breath and am very patient, but even people like me have their boundaries...
        Albert Drent
        aducom software netherlands
        scriptcase partner, reseller, support and (turn-key) development
        www.scriptcase.eu / www.scriptcase.nl

        Comment


        • #5
          Originally posted by stubuck View Post
          NetMaker management [...]
          That company is called "NetMake", not "NetMaker" ... http://www.scriptcase.net/scriptcase-company/
          Best regards: - Reinhard -

          I use ScriptCase 8 Enterprise Edition, Version 8.(latest)

          Comment


          • #6
            Bernhard, if NetMake is using a bug tracking system, then it is the wrong one.

            As it exists at this moment in time, ScriptCase has almost no value to me or my clients. Nearly all of your competitors have more stable products than NetMake's.

            You (NetMake) offer more features.

            Watch me choose between stability and features, and see which one I pick. Stability, every time.

            I can overlook occasional bugs if I have a reason to believe that they will be fixed, and if I have a way to check the status of a known problem.

            Please. Put a bug tracking system online. Bugzilla works far better than ScriptCase, as do many other bug tracking systems. It took me less than 100 minutes to set up Mantis-BT for this ScriptCase project and I had never seen it before.

            There's no excuse.

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            • #7
              The height of it was when I requested a status update and was told that support cannot ask Development for a status update. Sounds like working for a government institution.

              I am noticing and I hope Netmake is noticing that it's faithful followers are really getting annoyed, not just the disgruntled newbies. I think they really need to pull a rabbit out of the hat to turn this around.
              Rod - Developer

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              • #8
                NetMake use a bug tracker, but the entries are not in english language ... If someone can do something with?
                Best regards: - Reinhard -

                I use ScriptCase 8 Enterprise Edition, Version 8.(latest)

                Comment


                • #9
                  https://translate.google.com/

                  Podemos usar isso.

                  Comment


                  • #10
                    Originally posted by Giblet535 View Post
                    I've had a few years of Portuguese a long time ago and I'm sure that my Portuguese is not that good, but it's way better than google translate. There has to be some intermediate register of bugs. On requests of SC I and Giuseppe selected bugs from this forum (...) and presented them to Carlos for evaluation. He has direct contact with the devs now. But for non native Portuguese who want to translate bugs (technical text) using GT.... Boa Sorte ;-)
                    Albert Drent
                    aducom software netherlands
                    scriptcase partner, reseller, support and (turn-key) development
                    www.scriptcase.eu / www.scriptcase.nl

                    Comment


                    • #11
                      Reinhard, NetMaker works better when I'm describing the NetMaker-CodeBraker bugs.... I'll attempt to be more "P.C." and come up with something to visualize the bug-ridden v7, v8 SC marketed by Netmaker (oops) NetMake.

                      FWIW... I'm very cynical (and equally critical) when a FOR-PROFIT company sells me a flawed product and their customer-support / customer-relations is virtually non-existent. In the world of For Profit Business nothing is more insulting and/or infuriating than a company to ignore the customer. Case in point, M.B. is a "world recognized" brand. Not only are the vehicles they manufacture very high quality Their Customer Service is second to none. Funny how service actually 'breds' customer loyalty.
                      Just saying.

                      Comment


                      • #12
                        I wish I could tell otherwise. It's a know problem and at SC side the issues are discussed pretty often. But it's hard to get to them. They tell often that things are changing, but to me words don't count, only action.
                        Albert Drent
                        aducom software netherlands
                        scriptcase partner, reseller, support and (turn-key) development
                        www.scriptcase.eu / www.scriptcase.nl

                        Comment

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