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Do I need to pay for bugs corrections ??????

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  • Do I need to pay for bugs corrections ??????

    Hi,

    My update expires tomorrow, but today it's remains not solved bugs ???
    I payed for v8 upgrade and for me it's not normal that I will pay again for those bugs ??

    I hope sc will consider this and will make a commercial action for existing users !!!!!

    Thanks
    Nac

  • #2
    Originally posted by nacyil View Post
    I hope sc will consider this and will make a commercial action for existing users !!!!!
    Do you believe in santa claus?
    Best regards: - Reinhard -

    I use ScriptCase 8 Enterprise Edition, Version 8.(latest)

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    • #3
      Me not !!!

      but sc need to believe that with those severals bugs if existing customers will continue or not ?

      Comment


      • #4
        I think that there always will be bugs. Afaik bugfixes will be allowed to load even after your expiration date, but new functionality will not be available. If you are still on version 7 then I don't think that there will be bugfixes any more. But if you are on 8 you will, at least that's what I have understand from Sc. No guarantees btw. SC will not release a major release this year, but only new subreleases like 8.1, 8.2 etc.
        Albert Drent
        aducom software netherlands
        scriptcase partner, reseller, support and (turn-key) development
        www.scriptcase.eu / www.scriptcase.nl

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        • #5
          Subreleases are not included out of upgrade period
          /Giuseppe

          Professional Scriptcase Services
          Some Customers opinions

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          • #6
            That is dishonest.

            Customers pay a vendor for claimed functionality. A bug is something that the vendor failed to deliver.

            Edit: Perhaps a disclaimer on the purchase form, "ScriptCase is sold AS-IS", would alert the customer to this hidden caveat emptor policy. That would be honest.
            Last edited by Giblet535; 02-11-2015, 06:23 PM.

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            • #7
              Originally posted by Giblet535 View Post
              That is dishonest.

              Customers pay a vendor for claimed functionality. A bug is something that the vendor failed to deliver.

              Edit: Perhaps a disclaimer on the purchase form, "ScriptCase is sold AS-IS", would alert the customer to this hidden caveat emptor policy. That would be honest.
              What I said don't means bugs could'nt be solved in previous branch

              Just you can't upgrade to 8.1 thath includes new functionality
              /Giuseppe

              Professional Scriptcase Services
              Some Customers opinions

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              • #8
                Isn't it an absolute shame that someone from netmake/scriptcase doesn't respond to these posts.

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                • #9
                  ScriptCase is sold AS-IS
                  Isn't (almost) all software sold with that disclaimer?
                  Being the "default", I don't expect any sw producer to state that anymore.

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                  • #10
                    Originally posted by robydago View Post
                    Isn't (almost) all software sold with that disclaimer?
                    Being the "default", I don't expect any sw producer to state that anymore.
                    Bugfixes will be done in version 8 and will be available to anyone. Subreleases and major releases will not be availlable for expired licences. I don't see that as dishonest, but logical. NO product will ever be bugless, so pay once, use always? No business model can work that way.
                    Albert Drent
                    aducom software netherlands
                    scriptcase partner, reseller, support and (turn-key) development
                    www.scriptcase.eu / www.scriptcase.nl

                    Comment


                    • #11
                      Albert,
                      I agree.

                      The Price\Features ratio for Scriptcase seems good to me.
                      As for having to pay annually to support the product development, still ok with me (if I'm satisfied with the product).

                      Critical bugs are a different story.

                      But I'm new to Scriptcase so I'm suspending my judgement on NetMake support in terms of fixing critical bugs.

                      Comment


                      • #12
                        Originally posted by robydago View Post
                        Albert,
                        I agree.

                        The Price\Features ratio for Scriptcase seems good to me.
                        As for having to pay annually to support the product development, still ok with me (if I'm satisfied with the product).

                        Critical bugs are a different story.

                        But I'm new to Scriptcase so I'm suspending my judgement on NetMake support in terms of fixing critical bugs.
                        The problem is that a critical bug for one, might not be critical to another. But there will be a time that SC will move to version 9 which will mean that bugs in 8 will not be solved any more. I can see that that will not be fun if you haven't buyed a subscription, but on the other hand, I haven't seen other companies do better. SC is not an open source and free but a commercial product. If you buy sc you need to know that you will pay an anual fee for maintenance. As most of us do with our customers. We pay the anual fee just because we use sc in our commercial activities. If we don't earn enough money to pay the annual fee, we have to and will quit SC. Just simple economics.
                        Albert Drent
                        aducom software netherlands
                        scriptcase partner, reseller, support and (turn-key) development
                        www.scriptcase.eu / www.scriptcase.nl

                        Comment


                        • #13
                          Hi guys. Many are mad for bugs. Im one of them but lets face some reality here. Albert aducom said it ryt, no sw is bugless. I had sc 7 purchased last year when was mature enough, with one year upgrade, they gave me the v8 without additioanl cost, and there was a problem in dates so upgrade expired in my version like 3 months before the actual date, Marcia confirmed it for me by email, she said ur upgrade is valid, however, even if you didnt purchase the upgrade you can still get bugfixes when updating the version manual.... im updating it manual anway hehe but I chosed to purchase the upgrade also they need finance to keep developing, and as roby said it is not big deal in comparison to what it does and the time saving.... remains the functionality, appears like even if you update manually, you will not get new functions that will be added in 8.1 or 8.2 etc so sc have internal distanguish the features as well, which may effect negatively on the performance? Dont know. But still a lot to improve and many bugs and enhancements to be done other than new features.

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                          • #14
                            I gave my opinion on the topic before and that thread was deleted, so I will not give it again.

                            Dave
                            Dave Prue
                            Code Whisperer
                            Lahar International Corp
                            www.lahar.net

                            Comment


                            • #15
                              Hi,

                              it's right that we need to pay for upgrades, nobody ask for having free of charge.
                              Don't forget we are also developpers and we have customers, but when you mention some bugs months ago without any reaction or correction from bugs team, I think you will not agree to pay something again. We never know if there are doing something or not !!!!!

                              We are losing time and of course money to find an alternative solution in those cases.

                              SC need to do much more than now for fixing bugs, that's what I say.

                              Nac

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