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A helpdesk system is a resource intended to provide the customer or end-user with information and support related to a company's or institution's products and services being a part of a large demand for software development. The purpose of a Web Helpdesk System is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, software among others.

Corporations usually provide Web helpdesk support to their customers through various channels such as toll-free numbers, websites, instant messaging, or email. There are also in-house help desks designed to provide assistance to employees. The need for this type of web system takes the ease, the possibility of having a system that can centralize the calls, emails, issues and goes on in one place makes the web environment is perfect for this situation to make everything centralized in one place accessible from anywhere.